FAQs

Q1: Where is Sportify Emporium located?

We are headquartered in Dallas, Georgia, USA. Our warehouse and distribution center operate within the United States to ensure fast and reliable shipping.

Q2: What types of products do you sell?

Our product range covers multiple sports and fitness categories, including:

• Running shoes and sportswear designed for comfort and performance
• Ball sports equipment such as basketballs, footballs, volleyballs, and related accessories
• Fitness gear including dumbbells, resistance bands, yoga mats, and more to support home workouts and professional training

Q3: Do you offer international shipping?

Currently, we ship exclusively within the United States. We are actively exploring options to expand international shipping in the near future. For wholesale or bulk orders outside the U.S., please contact our support team.

Q4: How long will it take for my order to arrive?

• Standard shipping usually takes between 3 to 7 business days.
• Expedited and priority shipping options are available at checkout for faster delivery (2–3 days or 1–2 days respectively). Please note shipping times may vary due to weather, carrier delays, or holidays.

Q5: How can I track my order?

Once your order is shipped, we will email you a tracking number and link. Tracking information is typically updated within 24 hours of shipment. You can use this to monitor the progress of your delivery.

Q6: What should I do if I receive a damaged or defective item?

If your order arrives damaged or defective, please contact us within 48 hours of receipt. Provide photos of the damage and your order number so we can quickly resolve the issue through a replacement or refund.

Q7: What is your return and exchange policy?

You may return products within 30 days of delivery if they are unused, in original packaging, and in resaleable condition. To initiate a return or exchange, contact our customer service team for instructions. Return shipping costs are typically the customer’s responsibility unless the item was defective or incorrectly shipped.

Q8: Can I modify or cancel my order after placing it?

Orders are processed quickly, but please contact us within 12 hours of placing your order if you wish to change or cancel it. After this window, we may not be able to accommodate modifications.

Q9: Do you offer discounts for bulk purchases or wholesale?

Yes, we provide special pricing and services for bulk and wholesale orders. Please reach out to our sales team at [email protected] with your requirements.

Q10: What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods during checkout.

Q11: How do I know which size to order for shoes and apparel?

We provide detailed sizing charts on each product page. Please refer to these charts carefully before ordering to ensure the best fit. If you have further sizing questions, feel free to contact our support team.

Q12: Is my personal information safe on your website?

Absolutely. We use industry-standard encryption (SSL) and secure payment processors to protect your data. For more details, please see our Privacy Policy.

Q13: How can I contact customer service?

You can reach us by email at [email protected] or by phone at 229-598-1806 during our business hours (Monday to Friday, 9 AM to 6 PM EST).

Q14: What if my package is lost or never arrives?

If your package doesn’t arrive within the expected delivery timeframe, please contact us. We will work with the shipping carrier to locate your package or arrange for a replacement if it is confirmed lost.

Q15: Do you have a loyalty or rewards program?

Currently, we do not offer a loyalty program but stay tuned for updates. We regularly run promotions and discounts—subscribe to our newsletter to receive the latest offers.