Return & Exchange Policy

At Sportify Emporium LLC, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward return and exchange process to ensure you have a positive shopping experience.

1. Eligibility for Returns and Exchanges

• Returns and exchanges are accepted within 30 days from the date you receive your order.
• Items must be unused, unwashed, and in their original packaging with all tags attached.
• Products showing signs of wear, damage, or alteration are not eligible for return or exchange.
• Certain items such as personalized/custom products or final sale items may be excluded from returns—please check the product description.

2. How to Initiate a Return or Exchange

• Contact our customer service team at [email protected] within 30 days of receipt to start the return or exchange process.
• Please provide your order number, item details, and reason for return/exchange in your message.
• Our team will guide you through the next steps, including issuing a Return Merchandise Authorization (RMA) if required.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the product was defective, damaged during shipping, or sent in error.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure your package arrives safely.
• Please retain your shipping receipt and tracking number until the return is processed.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping costs (original and return shipping) are non-refundable except in cases of defective or incorrect items.

5. Exchanges

• If you wish to exchange an item for a different size, color, or product, please specify this when contacting customer service.
• Exchanges are subject to product availability. If the desired item is out of stock, we will offer a refund instead.
• The return and resend shipping fees apply as per our shipping and return policies.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and a description of the issue.
• We will arrange for a replacement or refund promptly at no additional cost to you.

7. Non-Returnable Items

The following items are typically not eligible for return or exchange:

• Gift cards
• Personalized/custom-made products
• Hygiene-sensitive items (e.g., earplugs, sports braces if opened)
• Final clearance or sale items (unless defective)

8. Cancellations

• Orders can be canceled within 12 hours of placement by contacting customer service.
• After this period, orders may have already been processed or shipped and cannot be canceled.

9. Contact Us

If you have any questions about our Return & Exchange Policy, please reach out:

Email: [email protected]

Phone: 229-598-1806